WONG KWEE LIAN has more than thirty years of experience in talent management, workforce planning, performance management, financial management and business transformation in the hospitality industry. She has worked with owners, CEOs and general managers of luxurious hotel chains to improve employee productivity and elevate business performance. Ms Wong was Vice-President of Human Resources of COMO Hotels and Resorts, and the Director of Administration of The Patina Capitol Singapore. Prior to that, she worked for Four Season Hotels and Resorts as its Senior Director of HR who supported twelve Four Seasons properties in China, India, Australia, Mauritius, Thailand, Malaysia and Singapore.
Reimagining and Redesigning Hospitality Operations Post-Pandemic
”New Normal” seems to be an over-used term these days. In my opinion, many best practices, which should have been regarded as norms in the hospitality industry, were pushed to the back burner prior to…
